Parking Lot Maintenance

A midsized facility maintenance company, operating in several cities, offers a particular service where they check and subsequently repair large parking lots. The service checks include up to 12 different maintenance conditions, ranging from lighting, to different pavement conditions, to striping, etc. Their customers include shopping malls, entertainment venues, institutions, government offices, etc.

Their process was to have an inspector check a certain number of parking lots (PL) each night, and report back on the condition of each in contract items associated with each of their customer’s contracts.

Problem presented to Oversight-Inc:

• Inspectors were not providing a complete and legible reports concerning each PL’s condition
• Inspectors were not always checking the required PLs
• There was no record of the time the inspector spent at each PL or the travel time it took to reach each PL
• There was limited coordination and resource planning between the cities
• The company had limited accountability on the key first step of their business

Oversight-Inc Solution:

• Each inspector was issued their own personal iButton
• iButtons were preplaced at a suitable entrance and exit point for each PL
• iButtons were placed on each of the company vehicles used by the inspectors
• A Message Pad was set up to reflect every potential PL maintenance condition

Execution:

Now, when the inspector began his shift, he reported to the office; picked up a designated iButton reader; signed in by reading his personal iButton; took the reader to the designated vehicle and read that iButton; and departed on his rounds. (Each read created a precise Date/Time stamp.) When he reached the first PL he entered at the designated entrance and “signed in” to that PL. He made a complete inspection of the PL and using the Message Pad to report on each maintenance condition. If a condition was identified that might require follow up action, he also used the MP to indentify the location. When he completed the inspection he departed the PL through the designated exit, “signing out” at the time.

The inspector then drives to all remaining PLs and follows a similar pattern. When all PLs are completed he returns to the office; turns in the vehicle; formally “Signs Out” using the iButton reader and leaves the reader to be processed the next day. The following day the reader is downloaded and the data transferred to the Company’s secure data base. Reports are immediately available to show the previous night’s activity and start the repair phase process.

Now the company knows:

• The exact D/T each event took place
• In clear, complete terms they know what maintenance conditions exist at each PL
• They know when the inspector reported to work; how long he spent at each PL; the travel time between the office and PLs; and when he finished work.
• Since all offices throughout the region use the same approach, they are now much more efficient is their repair planning and execution.
• Management can evaluate and compare the performance each office and each inspector.

Janitorial Service

(including Cleaning and Grounds Maintenance)

Option 1:
The Janitor or Janitorial Crew is issued a reader by the Service Company. When they arrive on site, they “Sign In” using a securely attached, wall mounted “IN” iButton. They then proceed to perform their duties using the reader to confirm they visited each required area at the location. Additionally they could use our Message Pad to record required Observations, e.g., water leak; Actions, e.g., called company maintenance; or add Numbers to their observations or actions. After they complete their duties they “Sign Out’ using a similarly mounted “Out” iButton.

Option 2:
In this case each service employee is issued their own personal identifier. The Service Company has pre installed an inexpensive Time and Attendance device at each client’s site. When the janitor(s) arrives, they “Sign In”, perform their required tasks, and “Sign Out” on the same device.

For either Option, the reader must be downloaded for the information to be automatically sent to the Janitorial Company’s secure web site. This can be done on site using an onsite computer or the Janitor can return the reader periodically, e.g., when they are paid, and have it downloaded by the Company.