Improving Guard Force Performance
All conscientious people want to improve performance whether at play or at work. Performance improvement for either an individual or a group is greatly and positively influenced by the following steps:
- Clearly define in discreet, measureable terms those routine performance results that are associated with success.
- Collect routine performance data (as frequently as practical), by individual and/or group, that are associated with success.
- Quickly provide feedback to the individual and group based on those measured results.
- Consider this to be a process of continuous improvement, where Steps 2 and 3 repeated on a regular, frequent basis.
Sounds easy, but frequently we do not define success in quantifiable terms. If defined, we do not actually collect and evaluate the discreet daily results. Finally, if we provide feedback on those daily results, we do it too late to positively impact performance.
It the manager permits poor performance to continue without corrective feedback, he or she inadvertently endorses subpar performance and over time creates a under performing culture.
Sports provide an excellent example where all three steps occur in a timeframe that can truly impact performance and eventually success. Most other businesses do not!
Of course, success is also significantly affected by talent and a bit of luck. Regardless, success will NOT be consistently achieved with continuously improving performance.
Oversight Inc’s GuardChecker easily enables the security managers to do just that.
- Step 1 is accomplished during the initial setup. The performance metrics are created using the security provider’s contract, and the Post and Special Orders associated with that site.
- Step 2 is accomplished by the guards using the Service on a regular basis. The results are provided to the Security Manager through flexible, management reporting.
- Step 3 is a management action, but GuardChecker reporting enables the manager to monitor improvement over time.